Monitoring & Analyzing Social Media

With over 1.5 billion conversations stored, can you afford not to listen?

Jul 3, 2009

Jeremy Epstein on Listening & Measurement

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In the first part of this series, Jeremy talked about his Community Driven Marketing. The first step is Listening and I asked him to share the tools that he uses.

Measurement is also a huge topic that’s very important in every effort. So he generously shares how he measures each of the three steps:

  • Listening
  • Cultivation
  • Activation

And we wrap up with Jeremy talking about calculating ROI. I hope you enjoy the second part of the interview! Jeremy’s enthusiasm is infectious.

Listen to the interview

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